FAQ

Opening hours etc.

When is the museum closed?

"Visitor Information."
 ●The museum and gallery will be closed during the period when exhibits are being changed.
 *The facility may be closed due to special events, etc.

About tickets and fees

How much is the admission fee?

The first floor is free, but the second floor requires admission.
The price list is "Visitor Information"Please confirm.

Where can I buy tickets.

1Tickets can be purchased at the reception desk on each floor.
Detail is"Tickets and Prices"Please confirm.

Are there any discounts for notebooks?

Yes, we do have!
Detail is"Visitor Information"Tickets and Prices"Please check the notes section.
However, depending on the event or exhibition, admission may not be free or discounted.
Cannot be used in conjunction with other discounts.

Group Usage

Can I make a group reservation?

Available
Detail is"Visitor Information"Please confirm.

Is there a group rate.

Yes, we do have!
Detail is"Visitor Information"Please confirm.

Is there bus parking?

There is no such thing.
Nearby parking lots (such as Shin-Karuizawa Town Parking Lot)please use.

About access

Is there a car or bicycle parking area?

Yes, we do have!
Please use the car and bicycle parking areas at Karuizawa New Art Museum.
Click here for details .

How much is parking per hour?

Admission is free for visitors to Karuizawa New Art Museum.

Service · Other

I lost something. What should I do?

Inquiry form us through our inquiry form.

Are there multi-purpose toilets?

1It is located on the floor.

Can I bring pets with me?

In principle, pets are not allowed inside the facility.
We also do not allow small dogs (under 10 kg) in cages to enter the facility.
Assistance dogs for the physically disabled (guide dogs, service dogs and hearing dogs) are allowed.

Is there a place where I can eat and drink?

Eating and drinking are prohibited inside the building.
AttachedKEYS Cafe, Italian restaurant,Pietrinoplease use.

Is there a smoking area?

Smoking is strictly prohibited throughout the building.

Is there a place to buy souvenirs?
Are there coin lockers and a cloakroom?

Lockers are available. There is no cloakroom.
*Please note that numbers are limited.

Are there any baggage items that I cannot bring on board?

Please refrain from bringing in food and drinks, dangerous items, odorous items, perishable items such as fresh flowers, or large baggage (suitcases, umbrellas, etc.).

Others

Can I take photos of the artworks?

The permission to take photographs varies depending on the exhibition.
Information will be provided on our website and at the entrance to the venue.
Please be sure to read the precautions carefully before taking photos.